Re: [HumJanenge] Help needed for the editing of the application

Respected Sir,

With reference to your mail below, you are partially right and straight forward.

The story is:-

I took a connection of the Tata docomo some 02 years. there were problems with the service early during the inception but never these people debited the charges for the ringtone and other services extra.  they were good and ask for the apologies for any error done. But lately these people begin debiting charges for the unwanted services. Finally they begin to charge my dad (aged 60) for ringtones and other services which obviously indicated the our deteriorating trust.Then it become a norm for that I used to call these guys/ mail them and finally after fighting for 10 days i used to get the benefits or get refunded.

There are literally such hundreds of communications between me and Tata docomo for many of the complaints and other "routine" dialogues I am such ascustomed to these dialogues that I record these conversation for the further discussion between us.

These people then begin to misguide the people by the sending the wrong declaration of the scheme and halting the "paid"scheme with misleading titled and worst by mail communication.

These people have provided me a written note stating that they have misguided me and I have a recording stating that they have actually misguided all of the customers of that scheme (Thousands). And then they activated the ringtone on my number without my permission.....

Then I said this is really enough, I had it. I mailed the CC then waited for their resolution date to be completed then waited for the 01 months then finally mailed the Appellate broad, but there is no reply nor there complaint numbers provided, so I mailed them and have waited for nearly 2 months for only the complaint number.

Then finally disgusted with them, I am filing an RTI application,  for how long these operators will have the fun??

the story ends.

Please help me regarding the filing of the application.

Just to inform you I am from a medical professional and nothing to do with the law, this is my first time try with the government.

Regards,

Hemant Kshirsagar
+91 8149322665

 










Sarbajit Roy wrote:

Hi Hemant

Everyone is a newbie at some point in time or space. What you should do is to define your problem in a non-RTI related way.

From what I could make out you had an incident with the billing system of a private telco. Your First Appellate (ie. under the TRAi customer grievance scheme) failed to resolve your problem (in 3 months).. Now you want to do something and ensure that the system works.

So please help me to understand your real problem and we'll solve it (and make the world a better place in the process).

Sarbajit

On Thu, Jun 9, 2011 at 10:27 AM, Mr. Hemant Kshirsagar <hemantkshirsagar01@gmail.com> wrote:

Respected Sir,

So should I move ahead with application to the TRAI?

Regards.

(I am sorry but I am a newbie and I am from a completele different sector (other then law) )

Hemant Kshirsagar
+91 8149322665

On Thu, Jun 9, 2011 at 10:07 AM, Sarbajit Roy <sroy.mb@gmail.com> wrote:

I would advise as follows:-

1) That TRAI is mandated by the TRAI Act to protect the consumer interest of telecom subscribers.

2) That the Telcos are required to regularly report their compliance to numerous consumer protection measures laid down by the sector regulator (TRAI). You can certainly demand that these be disclosed on website of TRAI alongwith the defaults / condonation / penalisation oif defaults.

3) You can request to know the procedures / norms / systems for a consumer to assist the Regulator in identifying systemic / wilfull non-compliance of the TRAI madated consumer protection requirements by the telcos.

Sarbajit

On Thu, Jun 9, 2011 at 9:04 AM, Mr. Hemant Kshirsagar <hemantkshirsagar01@gmail.com> wrote:

Respected Sir,

Please can you explain further the suggestions given in the mail below....

I have some direct questions, which I would like to have answered.I do not want to go to the consumer court as I just need to know what are the relevant actions taken by the Government for such activities.

I had referred the consumer manual and the instruction provided for the telecom companies on the TRAI website. Please guide me further for whom should I apply for the information i.e. DOT or the TRAI?

I look forward for the discussion and guidance from the all the members.

Regards,
Hemant Kshirsagar
+91 8149322665

 

On Wed, Jun 8, 2011 at 10:37 PM, Sarbajit Roy <sroy.mb@gmail.com> wrote:

Dear Hemant

I've read your application. My comments

1) Do not ask hypothetical questions
2) Do not try to cross-examine the CPIO

Read the following statement very carefully:-

An information request u/s 6 of RTI Act is for a citizen to be provided COPIES of EXISTING documents HELD BY the Public Authority which you SPECIFY.

Furthermore you must only file a section 6 request after you have carefully read / searched the TRAI's suo-moto disclosure u/s 4 on their WEBSITE - trai.gov.in.

 

Read the TRAI Act and rules / regulations etc on the TRAI website. Also, TRAI is only the regulatory authority whereas the LICENCING authority is the DoT

My advise is to go to consumer court.

Sarbajit

On Wed, Jun 8, 2011 at 2:48 PM, Mr. Hemant Kshirsagar <hemantkshirsagar01@gmail.com> wrote:

Dear All,

Please find the attached file for your reference and review.

I am filing the Application for the first time.

Please provide me any suggestions from your giant experience.

Thanking you for your kind help.

Regards,

Mr. Hemant Kshirsagar
+91 8149322665
Pune, Maharashtra.