Re: [HumJanenge] Help needed for the editing of the application

Hi Hemant

Everyone is a newbie at some point in time or space. What you should do is to define your problem in a non-RTI related way.

From what I could make out you had an incident with the billing system of a private telco. Your First Appellate (ie. under the TRAi customer grievance scheme) failed to resolve your problem (in 3 months).. Now you want to do something and ensure that the system works.

So please help me to understand your real problem and we'll solve it (and make the world a better place in the process).

Sarbajit

On Thu, Jun 9, 2011 at 10:27 AM, Mr. Hemant Kshirsagar <hemantkshirsagar01@gmail.com> wrote:

Respected Sir,

So should I move ahead with application to the TRAI?

Regards.

(I am sorry but I am a newbie and I am from a completele different sector (other then law) )

Hemant Kshirsagar
+91 8149322665

On Thu, Jun 9, 2011 at 10:07 AM, Sarbajit Roy <sroy.mb@gmail.com> wrote:

I would advise as follows:-

1) That TRAI is mandated by the TRAI Act to protect the consumer interest of telecom subscribers.

2) That the Telcos are required to regularly report their compliance to numerous consumer protection measures laid down by the sector regulator (TRAI). You can certainly demand that these be disclosed on website of TRAI alongwith the defaults / condonation / penalisation oif defaults.

3) You can request to know the procedures / norms / systems for a consumer to assist the Regulator in identifying systemic / wilfull non-compliance of the TRAI madated consumer protection requirements by the telcos.

Sarbajit

On Thu, Jun 9, 2011 at 9:04 AM, Mr. Hemant Kshirsagar <hemantkshirsagar01@gmail.com> wrote:

Respected Sir,

Please can you explain further the suggestions given in the mail below....

I have some direct questions, which I would like to have answered.I do not want to go to the consumer court as I just need to know what are the relevant actions taken by the Government for such activities.

I had referred the consumer manual and the instruction provided for the telecom companies on the TRAI website. Please guide me further for whom should I apply for the information i.e. DOT or the TRAI?

I look forward for the discussion and guidance from the all the members.

Regards,
Hemant Kshirsagar
+91 8149322665

 

On Wed, Jun 8, 2011 at 10:37 PM, Sarbajit Roy <sroy.mb@gmail.com> wrote:

Dear Hemant

I've read your application. My comments

1) Do not ask hypothetical questions
2) Do not try to cross-examine the CPIO

Read the following statement very carefully:-

An information request u/s 6 of RTI Act is for a citizen to be provided COPIES of EXISTING documents HELD BY the Public Authority which you SPECIFY.

Furthermore you must only file a section 6 request after you have carefully read / searched the TRAI's suo-moto disclosure u/s 4 on their WEBSITE - trai.gov.in.

 

Read the TRAI Act and rules / regulations etc on the TRAI website. Also, TRAI is only the regulatory authority whereas the LICENCING authority is the DoT

My advise is to go to consumer court.

Sarbajit

On Wed, Jun 8, 2011 at 2:48 PM, Mr. Hemant Kshirsagar <hemantkshirsagar01@gmail.com> wrote:

Dear All,

Please find the attached file for your reference and review.

I am filing the Application for the first time.

Please provide me any suggestions from your giant experience.

Thanking you for your kind help.

Regards,

Mr. Hemant Kshirsagar
+91 8149322665
Pune, Maharashtra.