To:
Shri K. N. Shrivastava,
Secretary,
Ministry of Civil Aviation
Govt. Of India
Sir,
Please find below the trail emails concerning my Public Grievance (submitted in larger public interest) sent to a senior officers under / attached to your Ministry, which is being ignored.
It needs to be urgently explained / clarified to the public at large why the prescribed codes for providing essential passenger amenities such as free drinking water are being openly flouted and your Ministry's regulatory officers are colluding with the operators to permit it.
I am further constrained to bring to your notice the willful malfeasance in office of your Ministry's Joint Secretary & Public Grievance Officer who has failed to register (within 3 days as prescribed by "Manual of Office Procedure") my public grievance and provide me the CPGRAMS number to enable it to be tracked and monitored.
The said grievance was submitted in larger public interest of lakhs of affected passengers and the very least that was expected is that it would be acknowledged and duly diarised in the CPGRAMS system. Instead the operators are being allowed to carry on making outrageous profits by only forcefully selling their artificially bottled water at hugely inflated rates by denying passengers/citizens the right to potable water in drinking fountains as prescribed.
Accordingly, the India Against Corruption jan andolan, has reason to believe that the strange inaction of your Ministry is for corrupt reasons and that there is a syndicate of senior officers under/attached to your Ministry, who are part of this water mafia, and who even deny drinking water to juveniles in extreme distress.
Accordingly, India Against Corruption requests you to kindly ensure that the CPGRAMS ID evidencing registration of my public grievance is issued immediately as prescribed, and that my grievance is resolved forthwith so that passengers get free drinking water without any further delay.
With best wishes
Er. Sarbajit Roy
National Convenor
India Against Corruption, jan andolan
2nd floor, B-59 Defence Colony
New Delhi 110024
Tel : 09311448069
www.indiaagainstcorruption.net.in
On 9/22/13, Sarbajit Roy <sroy.mb@gmail.com> wrote:
> To
> Shri G Asok Kumar
> Joint Sec & PGO
> Ministry of Civil Aviation
>
> Sir
>
> BY EMAIL
>
> Please find below the trail emails of Public Grievance sent to a
> senior safety officer under / attached your Ministry, which is being
> ignored.
>
> It needs to be urgently explained / clarified why the prescribed codes
> for essential passenger amenities such as drinking water are being
> openly flouted and your Ministry's regulatory officers are colluding
> with the operators to permit it.
>
> Kindly take all necessary steps on this Grievance as mentioned in
> Manual of Office Procedure and the applicable DARPG instructions.
>
> With best wishes
>
> Er. Sarbajit Roy
> National Convenor
> India Against Corruption, jan andolan
>
> 2nd floor, B-59 Defence Colony
> New Delhi 110024
> Tel : 09311448069
>
> ---------- Forwarded message ----------
> From: Sarbajit Roy <sroy.mb@gmail.com>
> Date: Sun, 22 Sep 2013 21:50:06 +0530
> Subject: Re: PUBLIC GRIEVANCE: DMRC - 00001
> To: crs@nr.railnet.gov.in, indiaresists
> <indiaresists@lists.riseup.net>, Swati Chawla <swatiechawla@gmail.com>
>
> To:
> Shri Raj Kumar Kardam
> Commissioner of Metro Rail Safety(Northern Circle).
> CRIS COMPLEX, CHANAKYAPURI, NEW DELHI.
>
> Sir
>
> PUBLIC GRIEVANCE:
>
> I am constrained to observe that I have not had the basic courtesy of
> a reply / acknowledgment to my Public Grievance of 11/09/2013
> addressed to you by name.
>
> You are presumably very well aware of the technical planning for
> railway stations and the basic amenities required to be provided to
> railway passengers throughout India, including on the Metro Railways.
>
> To refresh your memory I am providing a relevant link to the Railway
> Board website.
>
> http://www.indianrailways.gov.in/railwayboard/uploads/codesmanual/IRWM/worksmanualCh4_data.htm
>
> and direct your attention to para 414 therein concerning providing
> potable drinking water for railway passengers which is being openly
> flouted by DMRC.
>
> Please note that I have reason to suspect that the juvenile pickpocket
> "Pappu Kumar" apprehended and in charge of Delhi Police who was denied
> drinking water at Rajiv Chowk Metro Station has gone missing after he
> was in custody of Delhi Police and taken to Rajouri Garden Metro
> Police Station for interrogation, and his life / safety was endangered
> by lack of drinking water / fountains within DMRC network without
> which essential passenger amenities the delhi metro railway operations
> could never have commenced.
>
> Kindly note that I expect to receive your acknowledgment to my
> email(s) within 72 hours clearly spelling out by when my grievance
> (issued in larger public interest) shall be resolved.
>
> With best wishes
>
> Er. Sarbajit Roy
> National Convenor
> India Against Corruption, jan andolan
>
> 2nd floor, B-59 Defence Colony
> New Delhi 110024
> Tel : 09311448069
>
> On 9/11/13, Sarbajit Roy <sroy.mb@gmail.com> wrote:
>> To:
>> Shri Raj Kumar Kardam
>> Commissioner of Metro Rail Safety(Northern Circle).
>> CRIS COMPLEX, CHANAKYAPURI, NEW DELHI.
>>
>> Ref: DMRC/2013/E/00001
>> Date: 11-Sep-2013
>>
>> Sir
>>
>> PUBLIC GRIEVANCE:
>>
>> On behalf of the citizens I am constrained to complain as follows:-
>>
>> 1) That there is apparently no provision to provide free drinking
>> water to citizens at well marked and easily accessible locations in
>> the controlled ares of DMRC network/stations.
>>
>> 2) I am constrained to say this on the complaint of some police
>> officers to me at Rajiv Chowk Metro station who were discussing the
>> situation whereby they are denied drinking water facility and have no
>> place to even sit / conduct interrogations because DMRC has let out
>> the area marked for their Police Post in Rajiv Chowk Metro Station to
>> a well known coffee chain where water is sold at about Rs. 45 per 1
>> litre bottle.
>>
>> 3) For example, I am given to understand that the juvenile
>> offender/accused pickpocket "Pappu Kumar" age about 10 years
>> apprehended at about 8:00 PM at Rajiv Chowk was without drinking water
>> till about 11:45 PM after he was booked at Raja Garden Metro Police
>> Station, because there is no free drinking water available in the
>> controlled areas of DMRC for the Police to provide to him. This is
>> surely a human rights violation of citizens, seeing as how the
>> interrogation of the offender was conducted in the main control room
>> of Rajiv Gandhi Metro Station (where there is no drinking water either
>> to provide the offender/accused or the police).
>>
>> 4) Being greatly surprised at the information from the Delhi Police, I
>> conducted my brief initial enquiry and could confirm the same.
>>
>> Kindly look into the matter, as I am given to understand that the
>> control/supervision of design and operation of DMRC stations also
>> falls under your mandate.
>>
>> Kindly acknowledge this email by return indicating a time-line to
>> resolution by your office.
>>
>> With best wishes
>>
>> Er. Sarbajit Roy
>> National Convenor
>> India Against Corruption, jan andolan
>>
>> 2nd floor, B-59 Defence Colony
>> New Delhi 110024
>> Tel : 09311448069
>
Shri K. N. Shrivastava,
Secretary,
Ministry of Civil Aviation
Govt. Of India
Sir,
BY EMAIL
Please find below the trail emails concerning my Public Grievance (submitted in larger public interest) sent to a senior officers under / attached to your Ministry, which is being ignored.
It needs to be urgently explained / clarified to the public at large why the prescribed codes for providing essential passenger amenities such as free drinking water are being openly flouted and your Ministry's regulatory officers are colluding with the operators to permit it.
I am further constrained to bring to your notice the willful malfeasance in office of your Ministry's Joint Secretary & Public Grievance Officer who has failed to register (within 3 days as prescribed by "Manual of Office Procedure") my public grievance and provide me the CPGRAMS number to enable it to be tracked and monitored.
The said grievance was submitted in larger public interest of lakhs of affected passengers and the very least that was expected is that it would be acknowledged and duly diarised in the CPGRAMS system. Instead the operators are being allowed to carry on making outrageous profits by only forcefully selling their artificially bottled water at hugely inflated rates by denying passengers/citizens the right to potable water in drinking fountains as prescribed.
Accordingly, the India Against Corruption jan andolan, has reason to believe that the strange inaction of your Ministry is for corrupt reasons and that there is a syndicate of senior officers under/attached to your Ministry, who are part of this water mafia, and who even deny drinking water to juveniles in extreme distress.
Accordingly, India Against Corruption requests you to kindly ensure that the CPGRAMS ID evidencing registration of my public grievance is issued immediately as prescribed, and that my grievance is resolved forthwith so that passengers get free drinking water without any further delay.
With best wishes
Er. Sarbajit Roy
National Convenor
India Against Corruption, jan andolan
2nd floor, B-59 Defence Colony
New Delhi 110024
Tel : 09311448069
www.indiaagainstcorruption.net.in
On 9/22/13, Sarbajit Roy <sroy.mb@gmail.com> wrote:
> To
> Shri G Asok Kumar
> Joint Sec & PGO
> Ministry of Civil Aviation
>
> Sir
>
> BY EMAIL
>
> Please find below the trail emails of Public Grievance sent to a
> senior safety officer under / attached your Ministry, which is being
> ignored.
>
> It needs to be urgently explained / clarified why the prescribed codes
> for essential passenger amenities such as drinking water are being
> openly flouted and your Ministry's regulatory officers are colluding
> with the operators to permit it.
>
> Kindly take all necessary steps on this Grievance as mentioned in
> Manual of Office Procedure and the applicable DARPG instructions.
>
> With best wishes
>
> Er. Sarbajit Roy
> National Convenor
> India Against Corruption, jan andolan
>
> 2nd floor, B-59 Defence Colony
> New Delhi 110024
> Tel : 09311448069
>
> ---------- Forwarded message ----------
> From: Sarbajit Roy <sroy.mb@gmail.com>
> Date: Sun, 22 Sep 2013 21:50:06 +0530
> Subject: Re: PUBLIC GRIEVANCE: DMRC - 00001
> To: crs@nr.railnet.gov.in, indiaresists
> <indiaresists@lists.riseup.net>, Swati Chawla <swatiechawla@gmail.com>
>
> To:
> Shri Raj Kumar Kardam
> Commissioner of Metro Rail Safety(Northern Circle).
> CRIS COMPLEX, CHANAKYAPURI, NEW DELHI.
>
> Sir
>
> PUBLIC GRIEVANCE:
>
> I am constrained to observe that I have not had the basic courtesy of
> a reply / acknowledgment to my Public Grievance of 11/09/2013
> addressed to you by name.
>
> You are presumably very well aware of the technical planning for
> railway stations and the basic amenities required to be provided to
> railway passengers throughout India, including on the Metro Railways.
>
> To refresh your memory I am providing a relevant link to the Railway
> Board website.
>
> http://www.indianrailways.gov.in/railwayboard/uploads/codesmanual/IRWM/worksmanualCh4_data.htm
>
> and direct your attention to para 414 therein concerning providing
> potable drinking water for railway passengers which is being openly
> flouted by DMRC.
>
> Please note that I have reason to suspect that the juvenile pickpocket
> "Pappu Kumar" apprehended and in charge of Delhi Police who was denied
> drinking water at Rajiv Chowk Metro Station has gone missing after he
> was in custody of Delhi Police and taken to Rajouri Garden Metro
> Police Station for interrogation, and his life / safety was endangered
> by lack of drinking water / fountains within DMRC network without
> which essential passenger amenities the delhi metro railway operations
> could never have commenced.
>
> Kindly note that I expect to receive your acknowledgment to my
> email(s) within 72 hours clearly spelling out by when my grievance
> (issued in larger public interest) shall be resolved.
>
> With best wishes
>
> Er. Sarbajit Roy
> National Convenor
> India Against Corruption, jan andolan
>
> 2nd floor, B-59 Defence Colony
> New Delhi 110024
> Tel : 09311448069
>
> On 9/11/13, Sarbajit Roy <sroy.mb@gmail.com> wrote:
>> To:
>> Shri Raj Kumar Kardam
>> Commissioner of Metro Rail Safety(Northern Circle).
>> CRIS COMPLEX, CHANAKYAPURI, NEW DELHI.
>>
>> Ref: DMRC/2013/E/00001
>> Date: 11-Sep-2013
>>
>> Sir
>>
>> PUBLIC GRIEVANCE:
>>
>> On behalf of the citizens I am constrained to complain as follows:-
>>
>> 1) That there is apparently no provision to provide free drinking
>> water to citizens at well marked and easily accessible locations in
>> the controlled ares of DMRC network/stations.
>>
>> 2) I am constrained to say this on the complaint of some police
>> officers to me at Rajiv Chowk Metro station who were discussing the
>> situation whereby they are denied drinking water facility and have no
>> place to even sit / conduct interrogations because DMRC has let out
>> the area marked for their Police Post in Rajiv Chowk Metro Station to
>> a well known coffee chain where water is sold at about Rs. 45 per 1
>> litre bottle.
>>
>> 3) For example, I am given to understand that the juvenile
>> offender/accused pickpocket "Pappu Kumar" age about 10 years
>> apprehended at about 8:00 PM at Rajiv Chowk was without drinking water
>> till about 11:45 PM after he was booked at Raja Garden Metro Police
>> Station, because there is no free drinking water available in the
>> controlled areas of DMRC for the Police to provide to him. This is
>> surely a human rights violation of citizens, seeing as how the
>> interrogation of the offender was conducted in the main control room
>> of Rajiv Gandhi Metro Station (where there is no drinking water either
>> to provide the offender/accused or the police).
>>
>> 4) Being greatly surprised at the information from the Delhi Police, I
>> conducted my brief initial enquiry and could confirm the same.
>>
>> Kindly look into the matter, as I am given to understand that the
>> control/supervision of design and operation of DMRC stations also
>> falls under your mandate.
>>
>> Kindly acknowledge this email by return indicating a time-line to
>> resolution by your office.
>>
>> With best wishes
>>
>> Er. Sarbajit Roy
>> National Convenor
>> India Against Corruption, jan andolan
>>
>> 2nd floor, B-59 Defence Colony
>> New Delhi 110024
>> Tel : 09311448069
>
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