Most ICs do not allow RTI to be used a tool for grievance redressal, however, IC SS has neatly allowed this concerning a case where "appellant was proceeded against on grave charges and has been dismissed from the services of Air India".
She directed the CPIO of Air India "to inform the appellant about the present status of his mercy appeal as per their record within two weeks of receipt of this order".
http://www.rti.india.gov.in/cic_decisions/CIC_SS_A_2011_001963_M_80886.pdf
Best wishes
Manoj
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