File No.CIC/SM/A/2012/001695
During the hearing, the Respondent submitted that the centralised data
maintained by the Department did not classify the grievances/complaints
department wise and, therefore, the CPIO could not provide such details. He
clarified that only the broad statistical details as available in the database had
been communicated to the Appellant in response to his RTI application.
5. It is surprising that the Department does not maintain a more detailed
database to deal with the innumerable grievances and complaints received
from the citizens. Now that everything is computerised, it should be possible to
maintain such a database clearly classifying the grievances and complaints,
department wise. If this is done, it would be easy to monitor the
grievances/complaints forwarded, from time to time, to various departments and
organisations. We hope the Department would take steps to improve its
database management.
On Sat, May 11, 2013 at 6:21 PM, Sarbajit Roy <sroy.mb@gmail.com> wrote:
To:
Shri Lokesh Dutt Jha
Joint Secretary
Ministry of Home Affairs
Lok Nayak Bhawan, Khan Market,
New Delhi
11-May-2013
BY EMAIL
Sir
Shri Ambreesh Pandey has complained to this office that the Customs Dept is disposing of confiscated weapons in breach of MHA's prescribed norms.
A Public Grievance concerning this had been lodged by him on the PGPORTAL which is registered at MINHA/E/2012/00809 and is pending with you since 04-July-2012.
It has been reported that MHA is demanding a substantial bribe from the Complainant to attend to his registered grievance. You may kindly take careful notice that the time to dispose of registered public grievances is 2 months, whereas Mr. Pandey's grievance is pending for over 10 months, lending credence to his contention that the Union Home Secretary is demanding a bribe to process his complaint and resolve his grievance filed as a patriotic Hindustani in the national interest.
In the circumstances, it would be fit if you kindly resolved Mr. Pandey's pending grievance by next Friday 17-05-2013 positively, failing which Mr. Pandey is advised by this office to seek formal sanction to prosecute the said Secretary/MHA for corruption and dereliction of statutory duties.
The annexures to Mr. Pandey's Public Grievance are reattached for your ready reference. Kindly acknowledge receipt of this communication.
NB: This email is being circulated in public domain concerning the serious security and corruption issues involved.
With best wishes
yours faithfully
Er. Sarbajit Roy
National Convenor
India Against Corruption, jan andolanOn Sat, May 11, 2013 at 5:05 PM, Ambrish <ambrish1008@gmail.com> wrote:
Dear Sarbjit Sir
I had filed this complaint with PG PORTAL vide Registration number
MINHA/E/2012/00809 and same was forwarded in hard copy (by speed post
to all addresseesPM, FM & HM) too. I am regularly putting reminders on
pgportal but no reply till date.
regards
Ambrish
Status as on 24 Jan 2013
Registration Number : MINHA/E/2012/00809
Name Of Complainant : ambrishpandey
Date of Receipt : 04 Jul 2012
Received by : Ministry of Home Affairs
Forwarded to : Internal SecurityII Division
Officer name : ShriLokeshDuttJha
Officer Designation : Joint Secretary
Contact Address : Ministry of Home Affairs
LokNayakBhawan, Khan Market,
New Delhi
Contact Number : 24619536
Grievance Description : Customs department is blatantly violating
norms laid by MHA related to disposal of seized weapons.
Date of Action : 19 Jul 2012
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